© 2020 Chat Mode
We build and implement Artificial Intelligence Strategy that enables the Future of Work and incredible Customer Experiences (CX).
The Primary Customer Experience (CX) for any organization is invaluable – it determines our ability to make informed decisions.
It is the lifeblood of every organization.
But today, the way we access data about the customer experience and the way it’s leveraged it inside of companies is broken.
Digital transformation drives billions of data points a second, but the way we access that data can still take minutes, hours, or even days.
Legacy user interfaces, inefficient manual processes, email lag, and bandwidth-constrained employees reduce the flow of business-critical data to serve customers and external stakeholders alike.
Leading to reduced efficiency, lost opportunities, and higher costs.
Organizations need to minimize the gap between accessing information about customer experience and actual internal decision-making to operate at the speed of business.
Which is why we’ve made it our mission to help organizations fundamentally transform the way their employees access business-critical information, by bridging it with what matters most to their customers.
We believe that AI-powered solutions bridge this information gap by facilitating fast, flexible, and autonomous access to business-critical information.
We envision that the future of work will no longer have obstacles separating employees from the information they need to be effective to create an incredible customer experience.
The workplace of the future enables faster decision-making – we can help you get there today.
As a Microsoft AI consultancy, Chat Mode develops Teams chatbots that accelerate access to business information and automate workplace tasks to increase productivity, boost revenue, and decrease cost.
We’ve worked with mid-market and enterprise organizations alike to help them identify, design, and deliver chatbot solutions that generate immediate business value.
We are invested in your success and strive to provide continuous value to help your organization succeed.
We’re also dedicated to supporting, educating, and growing an inclusive community around chatbots & conversational AI. Because we believe that industry collaboration drives innovation that benefits us all.
Our most important value. Our “True North”. Everything we do revolves around what consumers (like you and me) want and need. Both today and tomorrow.
We’re committed to carrying out our mission with others who believe the same.
Selflessly sharing our learnings is key to widespread impact. Plus, we think it’s the right thing to do.
So, we include actionable insights, relevant updates, and maybe a laugh or two with every piece of content we share.
Through history, the leading technologies and businesses failed when they were “doing everything right”. Sticking with what’s tested and true is often what causes top companies to fall behind.
So, we respect the past, but won’t obsess over it.
“Iteration” and learning is usually the best path to innovation. We encourage experimenting fast and iterating, instead of limiting ourselves to what’s comfortable.
This helps take us, you, and the digital landscape to the next level.
Like any emerging tech, best practices need to be defined (with a focus on long term value). This means not everything equals monetary ROI in the short term.
Seeing new insights as a win sets you up for long term success.
We know you want access wherever you are, whenever. We’re always thinking of new ways to connect with you in a way makes the most sense to you. Also, we’ll never overstate our value or bombard you with meaningless buzzwords or marketing speak.
Like a trusted friend.
Disruption is impossible to predict and measure by definition. While we make our best guess about the future (and have a pretty good track record) we focus more on improving the way we learn and adapt to change.
Head of Consulting | Partner
Head of Engineering | Partner
Head of Operations | Partner
Strategic Partnership Advisor