© 2020 Chat Mode
We’re all about finding new ways to empower people
Bring new opportunities to the world’s consumers.
By helping business leaders* make smarter decisions about the technology people want.
*If you’re reading this, that’s probably you
They might sound cliche… But we actually follow them.
Our most important value. Our “True North”. Everything we do revolves around what consumers (like you and me) want and need. Both today and tomorrow.
We’re committed to carrying out our mission with others who believe the same.
Selflessly sharing our learnings is key to widespread impact. Plus, we think it’s the right thing to do.
So, we include actionable insights, relevant updates, and maybe a laugh or two with every piece of content we share.
Through history, the leading technologies and businesses failed when they were “doing everything right”. Sticking with what’s tested and true is often what causes top companies to fall behind.
So, we respect the past, but won’t obsess over it.
“Failing” and learning is usually the best path to innovation. We encourage experimenting fast and iterating, instead of limiting ourselves to what’s comfortable.
This helps take us, you, and the digital landscape to the next level.
Like any emerging tech, best practices need to be defined (with a focus on long term value). This means not everything equals monetary ROI in the short term.
Seeing new insights as a win sets you up for long term success.
We know you want access wherever you are, whenever. We’re always thinking of new ways to connect with you in a way makes the most sense to you. Also, we’ll never overstate our value or bombard you with meaningless buzzwords or marketing speak.
Like a trusted friend.
Disruption is impossible to predict and measure by definition. While we make our best guess about the future (and have a pretty good track record) we focus more on improving the way we learn and adapt to change.
Head of Consulting | Partner
Chad has his pulse on the ever-evolving conversational ecosystem. As a veteran in the chatbot and voice space, he speaks around the world at the leading conversational conferences.
He has a love for community-building and collaborating with the world’s top subject matter experts.
When not obsessing over natural language processing and large scale applications of AI, you can find him somewhere sunny reading and researching just about anything.
Head of Conversations | Partner
Rustin’s wants to find new ways to help as many people as possible. He just so happens to love all things psychology, design, and copywriting.
In his time as a consultant (for both startups and the enterprise) he found a passion for projects that make an impact. His past successes are owed to a wild imagination paired with a level-headed focus on real business/consumer value.
Personal rules: Talk “with” people (not “at” them), start with empathy, and see things differently.