The Power of AI-Enabled Customer Experience (CX) & Chatbots

Accelerate Access To Information for Customers and Support Specialists alike.

The average employee spends 554 hours a year manually accessing information to complete customer service-oriented minor tasks.

We help organizations close the gap between data retrieval and decision making so that employees can work at the speed of business, and fulfill the needs of any type of customer.

Consulting Methodology

Chat Mode’s consulting methodology is based on a systematic approach that ensures 360 degrees of alignment between objectives, use cases, technologies, and future extensibility.

We’re invested in our client’s long-term success. Our solutions & strategies provides guidance in the present, solutions in the near term, and positioning for the future.

Value Enabled, Future Proofed

Leverage your investment

Leverage the Microsoft infrastructure you’ve already invested in (Dynamics, Teams, Sharepoint, etc.) and enable it through automation on Teams

Drive immediate value

Practical use cases that simplify, streamline and automate business workflows that drive immediate business outcomes

Future proofed

Microsoft’s evolving conversational AI ecosystem enables future extension of use cases via voice, RPA, computer vision, and other cognitive services & connectors.

Consulting & Delivery Process

Chat Mode provides end-to-end implementation

Business Analysis

Research and analysis of viable, valuable, and feasible use cases and development of project requirements.

Conversation Design

UX design process for designing persuasive, useful, and engaging chatbot conversations.

Chatbot Training

Proprietary methods for generating and optimizing conversational training data for NLU models.

Development Process

Design, development and integration of dialog flows, business logic, enterprise applications, NLU, and channel connectors.

Implementation Testing & Strategy

Quality assurance, internal go-live planning, employee enablement, and launch monitoring.

Ongoing Engagement

Post-delivery strategy, analytics, optimization (e.g., NLU, flows, etc.), and extending use cases with additional capabilities.

Companies We've Worked With

Why Chat Mode?

Thought Leadership

We leverage leading trends, best practices, and insights from our community and industry partners to deliver enterprise grade solutions.

Singularly focused

An experienced team dedicated to building best of breed internal chatbot solutions for Microsoft Teams using the Microsoft Technology Stack.

We've been there

Over the years we’ve supported enterprises, mid-market companies, and start-ups with their conversational AI initiatives.

Recent Thought Leadership

Play

#Antipodcast 4: Chad Oda - "How to use Microsoft Teams for internal business process automation"

The Future of Voice and Chatbots in the Workplace with Chad Oda