© 2020 Chat Mode
The average employee spends 554 hours a year manually accessing information to complete customer service-oriented minor tasks.
We help organizations close the gap between data retrieval and decision making so that employees can work at the speed of business, and fulfill the needs of any type of customer.
Leverage the Microsoft infrastructure you’ve already invested in (Dynamics, Teams, Sharepoint, etc.) and enable it through automation on Teams
Practical use cases that simplify, streamline and automate business workflows that drive immediate business outcomes
Microsoft’s evolving conversational AI ecosystem enables future extension of use cases via voice, RPA, computer vision, and other cognitive services & connectors.
Research and analysis of viable, valuable, and feasible use cases and development of project requirements.
UX design process for designing persuasive, useful, and engaging chatbot conversations.
Proprietary methods for generating and optimizing conversational training data for NLU models.
Design, development and integration of dialog flows, business logic, enterprise applications, NLU, and channel connectors.
Quality assurance, internal go-live planning, employee enablement, and launch monitoring.
Post-delivery strategy, analytics, optimization (e.g., NLU, flows, etc.), and extending use cases with additional capabilities.
We leverage leading trends, best practices, and insights from our community and industry partners to deliver enterprise grade solutions.
An experienced team dedicated to building best of breed internal chatbot solutions for Microsoft Teams using the Microsoft Technology Stack.
Over the years we’ve supported enterprises, mid-market companies, and start-ups with their conversational AI initiatives.