Accelerate Access to Information

Accessing information from knowledge bases, business applications, and internal portals is time consuming.

The average employee spends 554 hours a year manually accessing information to complete workplace tasks.

This can equate to millions of dollars a year in costs and missed opportunities due to inefficient access to data.

But there is a silver lining that leading organizations have identified and taken advantage of allowing them to access information in seconds instead of minutes.

The Way Forward

Leading organizations are leveraging Microsoft Teams Chatbots to simplify & automate access to their information at scale. Turning tasks that traditionally took minutes, into tasks that now take seconds to accomplish.

Chat Mode helps organizations design, develop,
and deploy AI powered Chatbots on Microsoft Teams.

A study conducted by MIT revealed that companies that prioritize employee experience have 25% higher profitability than their competitors

Value Enabled, Future Proofed

Leverage your investment

Leverage the Microsoft infrastructure you’ve already invested in (Dynamics, Teams, Sharepoint, etc.) and enable it through conversational automation

Drive immediate value

Practical use cases that simplify, streamline and automate business workflows that drive immediate business outcomes

Future proofed

Microsoft’s evolving conversational AI ecosystem enables future extension of use cases via voice, RPA, computer vision, and other cognitive services & connectors.  

Use Cases

convert conversations into automated outcomes

Automated Reports

Automate push and pull reports from business applications (i.e., Dynamics, PowerBI, Azure Monitor, etc.)

Pull up sales, field services, application, finance reports in a couple of keystrokes.

Knowledge Management

Deliver organizational information at scale. Automate commonly asked questions/answers on Microsoft Teams.

Enable access to HR policies, training documentation, office procedures, sales collateral autonomously.

Data Capture

Connect with existing business applications to add, modify, and delete data seamlessly.

Update sales opportunities, capture employee surveys, view, create IT service tickets directly through the Chatbot.

Workflow Automation

Activate complex workflows without ever leaving Microsoft Teams.

Automate end-to-end workflows like HR requests, IT fulfillment, sales insights, custom RPA sequences, etc.

Our Process

Business Analysis

Research and analysis of viable, valuable, and feasible use cases and development of project requirements.

Conversation Design

UX design process for designing persuasive, useful, and engaging chatbot conversations.

Chatbot Training

Proprietary methods for generating and optimizing conversational training data for NLU models.

Development Process

Design, development and integration of dialog flows, business logic, enterprise applications, NLU, and channel connectors. 

Implementation Testing & Strategy

Quality assurance, internal go-live planning, employee enablement, and launch monitoring.

Ongoing Engagement

Post-delivery strategy, analytics, optimization (e.g., NLU, flows, etc.), and extending use cases with additional capabilities. 

Companies we've worked with

Why Chat Mode?

Informed insights

We leverage leading trends, best practices, and insights from our community and industry partners to deliver enterprise grade solutions.

Singularly focused

An experienced team dedicated to building best of breed internal chatbot solutions for Microsoft Teams using Modern Business Applications.

We've been there

Over the years we’ve supported enterprises, mid-market companies, and start-ups with their conversational AI initiatives. 

(Ok… we’re done bragging)

Ready to see how we can help?